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Another Happy Gorman McCracken Customer
Jose Mendoza
Another Happy Gorman McCracken Customer
Peggy - Happy Jetta Owner
Another Happy Gorman McCracken Customer
Major Christian
Another Happy Gorman McCracken Customer
Tammy Burns
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Salesman and the team were wonderful. They were not going to let me walk out without what I wanted.
Candace J
5/7/2012
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Due to unforseen circumstances, I had to bring my dog with me, I planned to wait outside, but was encouraged to bring her inside. That was nice as it was chilly and I forgot a jacket. That was great service.
J. Foster
4/23/12
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I took in my Rialta Motorhome for a checkup and services. They made me feel as though they truly enjoyed getting to work on it. I will happily and confidently take it back to Gorman-McCracken for the next service job. Johnny was extremely helpful and pleasant.
G. Hale
4/18/12
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I was very pleased with the personal attention I was given by the staff. I bought my VW elsewhere, but I chose to bring it to Longview for service because when my regular schedule maintaince was up, I was told it was going to cost 3 times more money to have it serviced at another VW dealer, so I checked with Longview and they seemed to be much more interested in helping me. I bought my very first VW from Longview, and this is where I will be coming back. Thank you!
J. Lazarine
4/12/12
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The car looked great after the service, I appreciate the good work.
B. Killough
4/17/12
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Always a great dealership to deal with!!
C. Callaway
4/16/12
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Great dealership. I really like the salesman, Taylor, and the fact that he followed my instructions, didn't try and high pressure us and went above and beyond. Another dealership in Longview lost a sale because they couldn't live up to the attitude and experience we received at Gorman McCracken.
In addition, we weren't even going to look at the CC and only did so after Taylor's recommendation so he is definitely responsible for the sale.
Robert B.
4/17/2012
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The whole sales team really worked with us and was very personable through out the whole process, we never felt confused about what was going on.
Paul B.
4/25/2012
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This is my first volkswagon expiernce and I would recommend them to anyone.
Joanne C.
4/18/2012
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The dealership was able to provide me and my wife with the best experience of buying a car every! Thanks Jay Bradsford.
Sam C.
4/23/2012
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Everyone was great very friendly and helpful. I really enjoyed my experience with Gorman Mccracken and will return there for my next vehicle purchase.
Tabitha, H
4/23/2012
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They worked very hard with me. I was going back and forth between a Toyota Camry and the TDI, but they treated me better and the TDI is a great car. Soooo I now have the TDI.
Heather I.
3/31/2012
Jason Shephard was extremely helpful and we had an overall pleasant experience at Gorman-McCracken. We absolutely love the Tiguan.
Cathy W.
2/4/2012
Truly great I never went to dealership we made the deal on the phone and it was delivered to me 3 hours away. They were the only dealership who offered this service truly a great pleasure to do business with. My wife loves the car. And the VW diesel gives great fuel mileage to boot. Will gladly refer friends and family to your dealership.
Wayne R.
2/4/2012
Wish other dealerships were as easy to work with. Buying a vehicle should be, and was, a Pleasant Experience.
Archie C.
3/31/2012
I would like to personally thank the entire used sales department. I came in looking for a car, my credit was not the best. But this dealership worked hard at getting me the car I wanted it took some time but I have the car I wanted at the right price. The sales manager was wonderful. I thank him for going the extra mile. Santos was great he called and called he went the extra mile. Everyone was good in this sale. Thanks Gorman McCracken.
Tina C.
3/31/2012
Everyone was out standing! They were friendly, helpful, engaging, and very knowledgable. I love my Volkswagen!
This dealership and it's employees went above and beyond to make us happy with our decision to purchase our new Jetta. We live in Abilene,Tx. 300 miles west of Longview and degotiated a fair deal for us both over the phone. When we arrived on Saturday the car was fueled, cleaned and ready for us to pick up. It was the most painless experience in buying a car that I've ever had.
Bob H.
3/9/2012
I felt that Raymond and Jay ( and financial manager ) were bending over backwards to find me something I would be happy with and could afford. I appreciate all the time and effort and I am very happy with my van. Thank you!
Rosalinda F
2/29/2012
Truly a great experience. Friendly and so helpful. Will definitely buy again from dealer .
Penny W
2/24/2012
Excellent job done by your sales and lease department. Would specially like to name Raymond Prazak for making it a very pleasant shopping experience.
Sanjeevkumar D
1/28/2012
Mr. Frank Martin was very helpful in finding the right vehicle we wanted and followed through with the necessary contacts within the dealership to expedite the process to our satisfaction. No undue pressure was applied as none was needed. We knew what we wanted and he provided it in a very professional and friendly manner. (We had never met before but it seemed so.) THIS IS THE WAY I PREFER TO SHOP FOR A CAR!
Sarah S.
2/21/2012
Excellent, Knowledgable and Professional staff. Offered a very fair trade in value for my vehicle that I replaced.
Justin C.
2/18/2012
This is my first vehicle purchase and I thought they were all extremely nice. I don't have the best credit and was looking for a used vehicle and they didn't give up on getting me in a car. I really appreciate that. Thanks
Tabitha V. 2/6/2012
Excellent. All the Best !
Welivita V.
1/30/2012
Our experience with this dealership has been the most positive experience we have ever had. We will recommend Gorman-McCracken Volkswagen to anyone and everyone who is looking for a new car. We had to take the car in for some help putting the front license plate on and the service was far above anything we could have expected. We are very pleased with our interaction with Gorman-McCracken.
James P.
1/2/2012
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The staff at Gorman-McCracken have shown me what should be expected at any dealership. They are helpful, extremely courteous, and have a way of making you feel you are the most important customer they have.
Phyllis C.
12/29/2011
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On time, with a smile and gratitude. positive experience as usual.
Clinton H.
12/29/2011
Everyone was very helpful and pleasant. I always love the service at Gorman McCracken!
Cristin C.
12/26/2011
I got in and out really fast and my dealer explained all about it to me.
Ashlee B.
12/13/2011
This is the 2nd service experience I have had with your dealership and both times have been TRULY EXCEPTIONAL!!!!!!! You have a wonderful staff that works hard to ensure that customers are comfortable and happy with their service. My car was out of warranty by a few months, but the service was still completed by your team under warranty. This is a practice that is not seen much anymore and I truly appreciate it. Thank you again for a wonderful experience. I will definitely use Gorman-McCracken again!
Amy B.
12/13/2011
Great service. Thanks for getting the car in and out fast. Thank you Luann.
Johnson Collision Repair.
12/12/2011
Salesman extremely patient, we drove several cars and he was very good to work with. He provided a lot of car options for me to look at and drive to find exactly what I wanted.
Kathy Z.
12/12/2011
Great, clean friendly exceptional dealership.
Deborah B.
12/12/2011
My salesman James did a great job.. and the whole dealership did very well and I would recommend someone buying a car to go to Gorman McCracken of Longview.
Jeffry J.
12/09/2011
Considering that I drive from Hope, AR to Longview, TX to get the car serviced reflects the satisfaction that I have for your facility and employees.
Gerald H.
12/08/2011
Great experience! The two people I dealt with were super friendly, and I couldn't be happier with my purchase!
David H.
12/07/2011
Very Impressed with this facility! We are definitely going to be purchasing from them from now on!
Garland H.
12/07/2011
The entire Service dept. in every area were exceptionally outstanding! I felt from the time I walked into the service dept. everyone whom I spoke with knew exactly what were they talking about. Two thumbs up and one hellacious HELL YEA to everyone that associated with the Service Dept. at Gorman McCracken, Mazda, Volkswagen in Longview, Texas.
Lelon O.
12/07/2011
We were pleased that they took the time to clean and vacuum out the car. The extra care shown is always appreciated.
Mitsuko S.
12/07/2011
They were very considerate, timely, and were true to their word.
Yolonda D.
12/06/2011
There are some areas where a "10" just doesn't seem to express my gratitude. Thanks guys.
Glenn M.
12/05/2011
Always a pleasure!
Robyn K.
12/5/2011
Bo did a fantastic job, truly a professional. Very knowledgeable.
Sherry G.
12/02/2011
I'm always pleased with the service from Gorman McCraken staff.
Misty E.
12/01/2011
Once again commend Chris in Service. Professional, courteous, has been a great help.
Walter J.
11/30/2011
Every time I visit the dealership I am always surprised with how far they go above and beyond to make sure I am happy with my car! Thank you guys for everything!
Angelia C.
11/30/2011
I was extremely impressed that Gorman McCracken offered me a VW to drive while my car was in the service department. No other dealer would ensure that I continue to drive that brand I have been so loyal to for many years.
Martin G.
11/28/2011
I came in from out of town and needed my battery replaced that day. The service guys had it replaced within half an hour of me dropping it off. That includes a really nice wash job (which my car sorely needed). You guys ROCK!
Joshua H.
11/25/2011
I am always treated as a valued customer and I appreciate everyone who works at Gorman McCracken VW. We have purchased 6 vehicles at the dealership and I am sure our next one will come from Gorman McCracken also. Thank you for your time and effort.
Jane M.
11/23/2011
Taylor Prickett and Matt Hammers did a great job in making our buying experience a very pleasant one. both were very respectful to our time and needs.
Stacey W.
11/22/2011
Jason Shepherd was our salesman he was very helpful an honest , he even stayed over after closing time to make sure we were taken care of.
James A.
11/2/2011
Easy as pie!!!! Everyone was very professional and friendly. Thanks guys. They really worked together as a team. The honesty and caring personal attention was great.
Mamie L.
11/19/2011
Angie and your staff do an exceptionally good job for your company and your customers. I actually had a deal pending with another dealer and cancelled due to their incompetence. When you show customer appreciation the rewards come simultaneously. It is a pleasure doing business with the staff at Gorman-McCracken Volkswagen.
Mark L.
11/18/2011
I'm so happy with the sales dept. They always try very hard to help me.
Marion C.
11/3/2011
This dealership will have my business for years to come.
Ashley B.
11/3/2011
When they had to keep my car overnight, they delivered it to me at my work place the next day! :)
Elissa B.
11/8/2011
Great Parts and Service experience.
Dennis B.
11/17/2011
This is my third car with this dealership which has never happened before. They treat me very well.
Robin T.
11/15/2011
Todd Chris and Johnny are the best cant say enough great things about the service team at Gorman McCracken!
Phillip H.
11/10/2011
This is my second VW to buy from this dealer ship..
Customer service is what will keep your customers coming back.
Taylor was supper great he noticed (I always like looking at the new cars) that I was checking out the new Jetta's and offered to show me what was new and we visited about some of the other VW products.
The fact that Taylor took time to speak with me said volumes to me he was interested in what I was driving and my gas mileage my likes and dislikes.
(A good sales person wants his customers to come back and to send Family and Friends. In order to do that they have to build a relationship with their customers and it should not end with the sale of the vehicle.)
Taylor said come see me when your back in for service...He's interested in his customers. I'll be looking forward to visiting with him when I go to Longview for service.
Linda F.
11/07/2011
Chris in service has always been the 1 to help me with my extremely complicated car . I have never had any issues and he has always made sure I was taken care of . Thanks Chris !!! ;)
Brittany C.
10/28/2011
The people there always greet you and are friendly and they always have smiles on their faces.
Maria P.
10/24/2011
It was GREAT and I love my car.
Michelle W.
10/22/2011
I really felt like an appreciated customer from the beginning of my first inquiry to the delivery of my new car. My sales rep was very friendly, showed concern for the value of my time, and let me know of all the steps being taken and the time frame for each one. In addition, several of the other members of your staff made sure I was being taken care of and was not in need of anything.
I visited another dealership and felt like a ping pong ball, being tossed back and forth between salesmen, none of whom listened to my desires or requests. To say the least, I will not be returning to that entity.
Kevin Y.
10/22/2011
Taylor was wonderful!! Helpful honest and truly concerned that I found the right car for my needs. As a widow I was unfamiliar and not sure of my needs. I truly appreciate his knowledge. He showed me everything on the car and how it works. I work at the main hospital in the area and will recommend him to my friends.
Cecile C.
10/19/2011
The alternator on our 2003 Beetle convertible gave out near Jefferson, TX at about 11:15 am on Saturday Oct 15.I called AAA and they sent a tow truck to take us to Gorman-McCracken in Longview. Got there at 12:20 and John Adduci was waiting to see what the car needed. He repl alt and alt pulley, had car washed and ready to leave at 2:30!! All members of the agency very helpful, esp. Chris Williams. Many Thanks!!
Vaghn T.
10/19/2011
I am very impressed with your service organization--I have called several times with questions while traveling and have gotten thoughtful and accurate consultation.
Will F.
10/17/2011
Jay went above and beyond to make our buying experience to be easy, comfortable, and feel like we were dealing with an old friend. I have already referred people to Jay and will continue!! Thank you Jay for getting me into the New Beetle!!!! You are awesome!!!!
Jason N.
10/13/2011
We have bought cars for 25 years and I had actually told my husband to leave me out of this one. I hate the thought of car shopping!!!! But after looking a few other places I took it upon myself to visit this dealership. I must say that I was very happy with the time at the showroom. I hope that the Jetty lives up to what we hoped it would and if so we will be part of the VW family.
Rodney D.
10/10/2011
I drive 4 hours to get my car services with this dealership because the customer service is extraordinary and always a 10!
Will D.
10/08/2011
This was the easiest experience I've ever had when it comes to getting your car repaired. Chris was awesome.
Krista B.
10/6/2011
I would really like to thank Angie Pryor for the kindness that she showed to me. She neither rushed, or abandon me as I looked at the different vehicles on the lot. And she answered each question to my satisfaction, and added other pertinent information that I wouldn't have thought about at the time. She treated me like a customer from the moment she said "Hello", and never once asked me how I was going to pay for this. Even when I mentioned my finances, she remained focused on me, choosing the right vehicle, for me. Angie's knowledge, courtesy, and professionalism, are within the highest standards of the Automotive Sales Community.
Again, Thank you, Angie Pryor, and the management of Gorman-McCracken Volkswagon.
Zo H.
10/1/2011
The current service manager and employees are truly exceptional. They go above and beyond every time. They are the best!
Laurie S.
10/1/2011
Our Sale Rep, Tito, was very professional as well as very caring. The entire staff was very friendly and caring.
James H.
9/29/2011
Angie is great at what she does... We loved her!! Thank you.
Leah F.
9/21/2011
The service representative, Chris is exceptional.
Jerry N.
9/20/2011
Russell Beeman was a great sales person! He had my best interest at heart and helped me find a car! And he didn't smother me with "are you going to buy?". He let me decide on my own but he was still there.
Ashlee B.
9/8/2011
The service desk was extremely helpful I was afraid my repairs would very costly but they explained what needed to be done and it was far less than I had anticipated so I was very happy and would recommend this to all my friends and family.
Wences P.
9/8/2011
Jay Bransford did an exceptional job of taking care of us. My wife and are extremely pleased and will ask for him the next time we trade.
GREAT JOB JAY!!!!!! THANK YOU
Dianna Y.
9/6/2011
Bo was a very good salesmen, he helped in any way that he possibly could when it comes time to buy another car it would be through him again. I would recommend him to anyone that was planning on buying a volkswagen . THANK YOU VERY MUCH.
Shawn G.
9/6/2011
Too bad I'm moving to Las Vegas, NV, or I would bring it there from now on when I need service, even though you are 4 hours away.
Matt T.
9/2/2011
Chris was very professional. He explained everything to me and let me know what to expect during the servicing of my vehicle.
Nick P
8/27/2011
Always feel confident with Johnny. Will return because of his kindness and professionalism.
Randall G
8/30/2011
Chris was very professional. He explained everything to me and let me know what to expect during the servicing of my vehicle.
Nick P
8/27/2011
Our salesman was one of the best we have had in years. Tito Lopez was the best of the best!!
Carmen O.
8/25/2011
Chris Williams seemed to go above and beyond my expectations and needs for vehicle service. He even noticed a cracked taillight and provided a quote on labor and parts necessary to fix it.
Jim R.
8/24/2011
I have been to your dealership, many times, Its always the same. And your Cashiers, are just awesome.
Thanks.
Rich Berri
Manager
Burl's collision
8/23/2011
Chris Williams from the Longview, Texas dealership was excellent. He was very helpful and gave me great advice. I will definitely ask for him for my next service.
Krista L.
8/23/2011
Angie was great to work with. Most of the details of the sale were arranged ahead of time on the phone. When I got to the dealership, everything was just as Angie said it would be. This is the way I like to do business!
Robert S.
8/12/2011
Angie is the best salesperson I have ever had. I have bought a lot of cars she truly appreciated my business took me to breakfast calls and checks on my satisfaction talks even set my new phone up for hands free the best you have she has my kudos. Cyndilee Matthews. Longview, Tx.
Cynthia M.
8/12/2011
It's always easy dealing with Johnny. He talks to you so you can understand and not over your head. Thanks Johnny for all that you do!
Emily R.
8/5/2011
Chris was very polite, knowledgeable, and honest. Chris made my experience very pleasant. Good customer service is hard to find. I would highly recommend this dealership.
Christopher D.
8/3/2011
My experience with the dealership is so far has always been pleasant, and feel welcome, wanted, and important. Two thumbs up. Thanks.
Bobby V..
8/2/2011
Great! Jay was very honest and friendly and stayed an hour past closing to get us taken care of. Thanks!
Kevin M..
7/29/2011
I like the way the service dept keeps you informed thanks Mr. Charles Guill Jr.
Mary G.
7/29/2011
I was provided with great service in a timely manner.
Frances B.
7/26/2011
Angie and the whole team were very helpful and interested in our getting just the vehicle we wanted. THANK-YOU VERY MUCH!!!!!!
Ronald C.
7/23/2011
Overall the dealership was awesome! Matt Hammers helped us through out the whole process. I have never been so satisfied with a car dealership before.
Krystal S.
7/1/2011
If all sale person was like Angie the world would be full of nice peoples and new cars!!!
Carolyn B.
7/18/2011
My service advisor was very friendly and explained everything clearly. I have ALWAYS been please with any experience I have had with Gorman-McCracken.
Charlotte F.
7/12/2011
The nicest most stress free car purchase in all my 20 years of buying cars!
Jamie B.
7/12/2011
This was the fastest and easiest car deal I have ever done. No hassles which is what I am used to per previous experience. I am extremely pleased with the timeliness and ease of the process and will recommend anyone looking for a car in the future.
Rhonda S.
7/11/2011
I'll be needing tires for both of our VW vehicles. I will be going back to Gorman McCracken for those tires. I was truly impressed.
Randell G.
7/8/2011
Overall the dealership was awesome! Matt Hammers helped us through out the whole process. I have never been so satisfied with a car dealership before.
Krystal S.
7/1/2011
Service was great. Don Bass, shuttle driver took me where I wanted to go. Everyone at dealership was helpful and courteous. The service here has always been very satisfactory.
Jeff S.
6/29/2011
The staff are very professional and friendly. I would definitely recommend this dealership to my friends and co-workers.
Wendy T.
6/27/2011
I love my new Jetta TDI and am very pleased with the customer service I received at Gorman-McCracken. This is my second Jetta TDI and my next car will be one too!
Wendy B.
6/20/2011
Service was excellent as always. I always go to the dealership for oil change (or most all repairs etc) with my diesel as "oil change" companies in town have messed up too many times. One time a oil change company punctured my air conditioning. Never again. Always go to Gorman McCracken.
Johnny C.
6/20/2011
After three years of service on our two VW's, we can think of no other place to have them serviced. Keep up the great work!
Jessica S.
6/18/2011
My salesman provided the best service and made the car buying process speedy and enjoyable!
Cristin C.
6/18/2011
I generally dislike the prospect of having to purchase a new vehicle a tend to buy one that I can keep for 10 or more years. However, the experience that I had at Gorman McCracken may well change my views on that. I was extremely impressed with all aspects of the experience.
I love the Jetta! It makes a comparable Honda or Toyota seem cheap & underpowered. The few people I know who have a Jetta are very loyal owners. We are almost a cult! Thanks VW & Thanks Gorman McCracken!
James H.
6/17/2011
The young lady who assisted me in the purchase of my car was extremely helpful. She went beyond courtesy and effort. I would like to thank you so much for hiring an exceptional person who displayed such professional care.
Latunia H.
6/7/2011
I wish others dealers have more sales persons like Angela. She is the best sales person I ever met. She is sincere, honest and very respectful. I been in the Army for over 20 yrs, purchased over 30 cars in my life. This is the first time that I found a sales person that I can trust and find the way to sell me the car I want, not the one the dealer wants to get rid of it. I have been recommending Angela and your dealership to all my Soldiers. Thanks
Alfred O.
6/3/2011
Jay Bradford was completely open and up front in all aspects of the sale from start to finish. I feel that I made an excellent purchase and I would recommend friends and family to contact him in the future if they wish to purchase a VW or Mazda.
Louis M.
5/7/2011
My first ever car purchase on my own. It was a wonderful experience. I love my Jetta!!!
Diane H.
4/29/2011
As long as we are in Texas, we will never purchase another vehicle anywhere else. VW is the only car my family will drive from now on. The quality and safety features of both our Jetta and Routan are far superior to any other vehicle. Travis, Ted, Matt, Dwayne and even the service people made our buying experience wonderful. I am already recommending VW and Gorman-McCracken to friends and fellow employees.
Sincerely
Beverly H.
4/28/2011
Angie Pryor is exceptional. She was finishing up on a previous sale when we arrived at the dealership and she still made us feel as though we were the only ones there. She is a fabulous salesperson. I only wish I knew someone in the market for a VW so I could recommend her!
Jerry A.
4/28/2011
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